Hours of Operation:
8:00 - 5:30 Monday-Thursday
9:00 - 5:00 Friday
At other times electronic voice mail will take your calls. If you leave an order on voice mail,
we will call you back with confirmation the next business day. Orders can be placed online 24 hours a day.
How To Order:
Call Toll Free: 1-866-417-6435
Mail Orders to:
Night Flyer Golf
300 N. Lakeview Pkwy.
Vernon Hills, IL 60061
THANK YOU FOR YOUR BUSINESS, WE LOOK FORWARD TO FILLING YOUR ORDER!
TERMS AND CONDITIONS
We value your business! To avoid any possible confusion or misunderstanding,
please read our following Terms of Sale. All orders are subject to management
review and approval. Generally we request payment via credit card or pre-payment.
Open account is available to companies or organizations furnishing acceptable
trade and banking references. Payment for all open account orders are due within
30 days of shipment. Please allow extra time for the credit approval process.
We try to keep a large inventory of over 17,000 different items. Occasionally,
we are out of specific items. If this were to occur, we will attempt to call
you at the daytime number you provided to suggest a possible alternative product.
In the event we cannot reach you at that number we will delete the item from the
order and ship immediately. Some of our merchandise is not suitable for
children under 3 years of age.
SHIPPING OF ORDERS:
All orders are processed promptly. It is our goal to ship your NON-IMPRINTED
order within 5 business days of its receipt. Generally, we ship via UPS, FED-EX
or USPS (our discretion). All shipping charges including duties and broker fees,
(when applicable to overseas locations) are the customer's responsibility.
Please allow enough time for transit
and customs clearance when ordering for a particular event. We recommend
that you, (our customer) be at the delivery location to sign for and take
possession of the shipment directly from the transportation company. We take
NO responsibility for lost,
stolen or pilfered cartons left at unattended locations. If we have your e-mail
address, you will be sent tracking information the day your package leaves our
warehouse. PLEASE NOTE: Timely deliveries of product hinges on UPS, FED-EX or
the USPS keeping to their posted shipping schedules. Rarely, but on occasion,
deliveries are delayed due to "Acts of God", such as poor weather. If an "Act of
God" is blamed by the shipping company for a delayed delivery and you miss your
required in hands date, we will allow you to REFUSE the order
(for that reason only), and offer a refund for the cost of MERCHANDISE
only. Shipping charges (both directions) will
NOT be refunded.
Expedited shipping is available using two methods. First: An
expedite fee of $7.50 will put your order on a high priority list and it should
leave our warehouse within 48 hours of the order being placed. Second
: Orders can be expedited using a variety of Air Freight shipping
options, they are: UPS ORANGE (3-day), UPS BLUE (2-day), UPS RED STANDARD (next
day afternoon) UPS RED EXPEDITED (next day A.M.) or FED-EX (same options as UPS).
These services are significantly more expensive than normal shipment by ground
and you will be charged accordingly. New non-open account customers (less than
30 days) MUST prepay these Air expedited shipping charges by
Credit Card, Western Union, or Bank Wire Transfer. A faxed credit card
authorization MAY be required when pre-paying by credit card. Air Expedited
orders will go signature required and our company is not responsible for missed
packages as a result of non delivery if signature cannot be obtained by Fed-Ex,
UPS or USPS. In the event a delivery is missed and the package is returned back
to our warehouse, a refund will be given minus shipping charges and a 25%
PRODUCT RETURN POLICY:
Internet images and descriptions may not always accurately reflect the color,
style, packaging or size of a particular product. Since our merchandise is
NOT SOLD ON APPROVAL any AUTHORIZED return
requesting a refund will be subject to the following charges: a 25% restocking
fee, the original shipping charges (plus return shipping charges) and charges
for any product not returned. Refunds will be made to the original payment method.
No returns will be accepted past 30 days from delivery. AUTHORIZED
returns accepting an in-store credit for future purchases will receive
a non-expiring store credit minus shipping charges for any unopened and unused
DEFECTIVE, SHORTAGE & LOST CARTON POLICY:
When appropriate, replacements for defective merchandise will be shipped
out only upon AUTHORIZED return and inspection of the goods claimed defective.
Authorized returns due to defective merchandise will have new
merchandise replaced or, (at our discretion) a credit will be
issued, solely for the returned merchandise. That credit may be used for future
purchases. Balloons that have been punctured, cut or over inflated will not be
replaced. Claims for defective products must be made and returned back to us
within 30 calendar days of the customer's date of receipt. Shipping charges for
returning defective products are the customer’s responsibility. Claims of product
shortages must be made within 5 business days from date of customers receipt.
SUBSTANTIATED CLAIMS for shortages will be replaced.
Replacements for product shorted will ship via UPS, Fed Ex or USPS (our
discretion) GROUND ONLY. Under NO circumstances will we ship product using air
expedited shipping, although we will give the replacement orders our highest
possible priority leaving the warehouse UPS, FED-EX and USPS require
prompt notification of claims for shipments not received within 14 days of you
placing your order. Therefore, you MUST notify us within 14
calendar days after placing your order should it not be received. Without prompt
notification of Non-Delivery, UPS, FED EX and USPS will reject all claims for
DAMAGED MERCHANDISE CLAIMS:
Most damage to products occur due to rough handling by the transportation
company. We will not be held responsible for breakage, damage or loss of
merchandise while in transit. All transport companies require damage claims to
be reported immediately (within 5 days of receipt) of the damaged shipments. To
accomplish this, call us immediately (within those 5 days of receipt of damaged
shipments), we will initiate a claim with the transport company on your behalf.
The original carton(s) must be held for carrier inspection. Claims of breakage
on inflates will not be credited due to nature, price and origin of merchandise.
REFUSED or UNDELIVERABLE SHIPMENTS:
Shipments refused or deemed undeliverable by either UPS, FED EX or USPS are
subject to a 25% restocking fee plus the shipping charges (both to the customer
and return to us) associated with sending your order.
Our company offers a large variety of custom imprinted items including but not
limited to: Banners, Invitations and Pens. All customization and final proof
approval must be done on the web by the customer. It is the responsibility of
the customer to proof and check all of the details entered such as but not
limited to: colors of fonts, spelling, grammar and placement of wording. Our
company accepts NO RESPONSIBILITY for any mistakes made by the customer. Returns,
credits and refunds will NOT be issued for any custom and/or imprinted item.
SPECIAL REQUESTS – INSTRUCTIONS & ERRORS or OMMISSIONS:
From time to time we are given specific requests on how to prepare invoices or
how to handle shipping and delivery. Although it is our intention to honor
those requests and instructions, sometimes it is impractical or occasionally we
may inadvertently error and miss those instructions. We apologize to you in
advance should that occur, but regardless, this company does not accept any
responsibility should those instructions not be followed. It will still be the
customers responsibility to pay for the invoice in full including all shipping
charges and foreign duties, customs and service fees (when applicable).
Unless the laws change, sales tax will not be charged on orders shipped out of
the state of Illinois. Within Illinois, we will charge sales tax on all orders
unless (prior to shipment or pickup) we are provided with both 1. CURRENT
Resale Tax ID certificate (or Not for Profit Tax Exempt certificate).
2. A SIGNED copy of the Illinois form CRT61.
PLEASE VISIT: WWW.COOLNOVELTYPRODUCTS.COM FOR PRODUCT SAFETY INFORMATION.